SHIPPING POLICY
1.SHIPPING COSTS
With regard to shipping costs, the User must bear in mind that all amounts specified in this section are estimates, and this is due to the fact that, in addition to the delivery address, shipping costs will be influenced by the weight of the package, the packaging or the carrier/mode of transport chosen.
Taking into account the above, shipping costs within the Iberian Peninsula will be 4.99 Euros (VAT included).
On the other hand, the user will be able to request the “Express Delivery” modality through the purchase procedure enabled on the Web Site, which will have an estimated price of 11.95 Euros (VAT included) for shipments within the peninsular territory.
In this regard, THE OWNER shall always inform the user of all information regarding any additional costs that may occur in such shipment, as well as in relation to the estimated delivery times.
2. Deadlines, place of delivery and losses
2.1. Product Delivery
THE OWNER undertakes to deliver the Product in perfect condition to the address indicated by the User. In order to optimize delivery, the User must indicate an address to which the order can be delivered during normal business hours.
In this regard, and in accordance with the provisions of Article 123 of Royal Legislative Decree 1/2007, of November 16 (hereinafter, “Consumers and Users Law”) in the case of fragile products or products of a similar nature (such as, for example, a glass or china article), the user must report any damage to the product within 24 hours of receipt at the delivery address specified by the User in the order purchase form. In the event that this communication does not occur within the period indicated above, THE OWNER shall not be liable for such damage and the User shall not be entitled to a refund.
On the other hand, THE HOLDER shall not be liable for errors caused in the delivery of the order when the delivery address entered by the User in the order form is inaccurate, does not conform to reality, is false or has been omitted.
Notwithstanding the foregoing, THE HOLDER undertakes to take such measures as are within its power, so that the delivery of orders can be made in the agreed time, and if not, as soon as possible, to the satisfaction of the recipient.
2.2. Delivery and notification period
On the other hand, and in relation to the delivery time, the User must take into account that all the dates specified in this section will be of an estimatory nature.
The User will receive the Product purchased through the Website within approximately:
- Between 6 and 9 working days after THE HOLDER confirms receipt of the order request, when delivery is made within the Spanish peninsular territory.
Likewise, for those cases in which the User has chosen the “Express Delivery” mode for the purchased product, the delivery time will be approximately:
- 72 hours from the moment THE HOLDER confirms receipt of the order request, when delivery is made within the Spanish peninsular territory.
Notwithstanding the foregoing, Users are informed that the delivery dates stipulated shall be of an estimated or approximate nature.
The User must take into account that in certain dates and periods of the year the delivery time of the shipments (such as, for example, the Christmas season, Black Friday, etc.) could be affected by the saturation of the means of transportation and that in addition to the customized products require more time of processing. Therefore, it is recommended to reserve and/or purchase the items of interest sufficiently in advance so that they arrive at their destination on the dates desired by the User.
THE HOLDER informs you that it will not make deliveries on Saturdays and Sundays or on national or community holidays, or on those days that coincide with local holidays that may affect the related transport activities.
In the event that the User wishes to receive the products purchased through THE HOLDER outside the delivery days/times foreseen in the Standard and Urgent modalities, the user must communicate this directly to THE HOLDER at the e-mail address info.@mardemadera.es THE HOLDER reserves the right to accept or reject such request.
In this regard, THE HOLDER will proceed to inform the User by e-mail of its decision regarding the confirmation or rejection of that order outside the days/times available in these Terms and Conditions.
In the event that the User cannot be located at home, THE HOLDER courier will leave a notice indicating where the order is located and how to proceed with its collection.
RETURN POLICY
1. Returns due to manufacturing defects.
All products offered through the Web Site shall be completely original, unless otherwise indicated in their description.
You can only request the return or new production of an order if you contact our Customer Service team by email within 96 working hours after receipt of the shipment. info@mardemadera.es detailing the defect in the order and illustrating it with a picture. If these requirements are not met, no claim will be processed.
In the event of approval of the manufacturing defect, it shall be THE OWNER of the Website who shall bear the costs that may be incurred in connection with the collection of the returned product (such as, for example, the costs relating to transport).
In view of the foregoing, it shall be understood, in the absence of proof to the contrary, that the products are in conformity with the contract provided that they meet all the requirements set forth below:
- Conform to the description made by THE OWNER and possess the qualities of the product that THE OWNER has presented to the user;
- are suitable for the uses to which products of the same type are ordinarily put; and
- present the usual quality and performance of a product of the same type that the User may reasonably expect, taking into account the nature of the product.
- It should be noted that the OWNER reserves the right to make minor modifications to the product, depending on the display and the images published, as well as to the natural materials used to manufacture the products.
The customers of THE HOLDER benefit from the guarantee given by the different manufacturers of each of the articles. Defects or flaws due to incorrect use or handling of the material or wear and tear caused by the use of the same are not included in this warranty. The loss of functionality of the articles, due to the design limitations of the same, are also excluded from the coverage of this warranty.
2. Returns and exchanges
Mar de Madera does not offer this service since each and every product is personalized and cannot be exchanged due to the exclusivity of each product for each customer. It is therefore very important to bear in mind that once the automatic order confirmation email is sent, it is not possible to cancel the order or return the product.
