{"id":7175,"date":"2023-03-16T13:18:22","date_gmt":"2023-03-16T12:18:22","guid":{"rendered":"https:\/\/mardemadera.com\/frequently-asked-questions\/"},"modified":"2023-05-31T09:47:24","modified_gmt":"2023-05-31T09:47:24","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/mardemadera.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7175\" class=\"elementor elementor-7175 elementor-2\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dde66f8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dde66f8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5232260\" data-id=\"5232260\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8784021 elementor-widget elementor-widget-accordion\" data-id=\"8784021\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1421\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1421\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Why buy at Mar de Madera?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1421\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1421\"><p id=\"viewer-v3455369836\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">Mar de Madera wants to change the way of giving gifts, personalizing all its products with <strong>Laser Engraving<\/strong>.<\/span><\/p>\n<p id=\"viewer-5gz60369837\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">It does not require any ink and does not generate waste, which makes us environmentally friendly. We also try to have original and attractive products of all kinds.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1422\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1422\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What does 'Add Spotify song' to my product mean?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1422\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1422\"><p id=\"viewer-yubge370044\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">The vast majority of Mar de Madera products have the option to be personalized with your own song, making it a very special gift. To do this you must select it in the drop-down menu and in the lower one write the name of the song and the artist. IT IS VERY IMPORTANT THAT YOU MAKE SURE THAT THE SONG IS AVAILABLE ON SPOTIFY.<\/span><\/p>\n<p id=\"viewer-1miex370045\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">We will then generate a compatible code and check it before engraving.<\/span><\/p>\n<p id=\"viewer-5tnjw370046\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">When the person receives the product, he\/she will only have to follow the instructions that come with it:<\/span><\/p>\n<ul>\n<li id=\"viewer-17l95370047\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">Open the latest version of Spotify<\/span><\/li>\n<li id=\"viewer-kj4jx370048\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">Click on the Search magnifying glass<\/span><\/li>\n<li id=\"viewer-te5oe370049\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">Click on the search engine as if you were going to type and select the upper right camera.<\/span><\/li>\n<li id=\"viewer-3hy3k370050\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">Enjoy this UNIQUE song.<\/span><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1423\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1423\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What does 'Add coordinates' to my product mean?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1423\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1423\"><p id=\"viewer-momyy370073\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">The vast majority of Mar de Madera products have the option to be personalized with coordinates of a place that you provide us with and that will make it a very special gift. To do this you must select it in the drop-down menu and in the lower one write the address or city you want it to appear (<strong>The more data you provide such as zip code, country, etc., the more accurate the subsequent location will be and the less risk there is that another location with the same name exists and we make a mistake.<\/strong>).  <\/span><\/p>\n<p id=\"viewer-z7ovv370074\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">We will then generate a compatible code using official coordinates and check it before engraving.<\/span><\/p>\n<p id=\"viewer-hxpoa370075\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">When the person receives the product, he\/she will only have to follow the instructions that come with it:<\/span><\/p>\n<ul>\n<li id=\"viewer-meac6370076\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">Open the Google Chrome browser<\/span><\/li>\n<li id=\"viewer-zemj6370077\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">In the Search bar type <a class=\"TWoY9 itht3\" href=\"https:\/\/mardemadera.com\/coordenadas\" target=\"_blank\" rel=\"noopener noreferrer\" data-hook=\"linkViewer\">https:\/\/mardemadera.com\/coordenadas<\/a><\/span><\/li>\n<li id=\"viewer-6g0q7370078\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">By clicking on the link on our website you will be able to enter the coordinates of your product and on the map below you will find out where they lead you.<\/span><\/li>\n<li id=\"viewer-vek2k370079\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">Finally close your eyes and transport yourself to that special place.<\/span><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1424\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1424\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Why can't I see a preview of the text?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1424\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1424\"><p id=\"viewer-sa93c369998\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">Mar de Madera arises as a new way of making special products, but we do not want it to be an online store like any other but a way of seeing things.<\/span><\/p>\n<p id=\"viewer-mbqo5369999\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">That\u2019s why you can choose the font and text on a lot of products but you won\u2019t have a preview because we believe in the surprise factor and we want our creativity to generate curiosity when you open the order before giving it away, or even give something to yourself, because we deserve it!<\/span><\/p>\n<p id=\"viewer-wttd3370001\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">PS: Anyway if you have a very clear idea and you prefer not to risk, before confirming the order you have a space on the address confirmation page etc. where you can leave us a note if you want the text small, large, to occupy all the space etc. and we will comply whenever it is technically possible. In addition, all our products have an indicative design so that you can see a reference of how it will look like.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1425\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1425\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How long will it take to receive my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1425\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1425\"><p id=\"viewer-jvrwi369865\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">The delivery time of the orders is estimated and depends on the transportation companies we work with. The time of the year when the order is placed (e.g. for Christmas, Black Friday etc.) also has an influence, we recommend to place the order with more time since the workload is higher.<\/span><\/p>\n<p id=\"viewer-4ssr8369866\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">We allow 6 to 9 working days for normal orders and 2 to 4 working days for urgent orders, although we always try to ensure that they arrive sooner.<\/span><\/p>\n<p id=\"viewer-mhjtd369867\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">Keep in mind that all products are customized and therefore must be made one at a time and is not immediate delivery to the carrier, but yes, you will have a <strong>unique<\/strong> gift.<\/span><\/p>\n<p id=\"viewer-8pcuc369868\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">Orders placed after 11:45 am will be processed the next business day.<\/span><\/p>\n<p id=\"viewer-4utog369869\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">For orders with personalized image the deadlines will not start until we receive the email with the customer\u2019s image with the order number in the subject line or attached in your \u2018Customer Area\u2019.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1426\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1426\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I want to order several units of the same product and the customization is not included, what should I do? (e.g. name or initials key rings etc.)<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1426\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1426\"><p id=\"viewer-xyeha369977\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">The text spaces to customize the products have estimated characters for the size to be customized for each product. If you want in the same order more than one unit of the same product with different customizations you must do the following:<\/span><\/p>\n<p id=\"viewer-eqv3l369979\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">Select a unit, write the text, song or coordinates if you have the option, add to cart and repeat the process as many times as you wish and in this way each product in the cart will appear with each text.<\/span><\/p>\n<p id=\"viewer-fht18369981\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">In the case of a large quantity order (more than 20 units of the same product) we recommend that you write us in the contact form with the product you need and the quantity, so if you confirm the order you can send us via email an Excel with the different customizations.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1427\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1427\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is it safe to shop at Mar de Madera?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1427\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1427\"><p id=\"viewer-rbuad369921\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">Of course! We have an encrypted and secure payment gateway certified with the \u2018SSL SECURE SHOPING\u2019 seal that protects both your money and your data.<\/span><\/p>\n<p id=\"viewer-xorlv369922\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">For us the most important thing is your peace of mind and security.<\/span><\/p>\n<p id=\"viewer-o8sm3369923\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">We also recommend that you NEVER give your bank or credit card information to anyone.<\/span><\/p>\n<p id=\"viewer-yzer2369924\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">Finally, Mar de Madera will never ask you for payment or your full bank details by message or email.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1428\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1428\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do I have to register to buy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1428\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1428\"><p id=\"viewer-8y15w369846\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">To buy in Mar de Madera it is NOT necessary to register, simply select the product you want and its personalization and when you click to pay you will be asked for your data for the shipping and formalization of the order, but you do not have to register.<\/span><\/p>\n<p id=\"viewer-qq6lp369847\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">Even so, we recommend that you register because in this way you can track your orders and know the status of the same and even the tracking of the carrier when available, thus having more control.  In <strong>addition, if you select a customized product with your image<\/strong>, it will be in this section where you can <strong>directly upload the file<\/strong> when the order is already confirmed and it will be much easier.<\/span><\/p>\n<p id=\"viewer-8k6tf369848\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">You can read our protection of your data in the <a class=\"TWoY9 itht3\" target=\"_blank\" rel=\"noopener noreferrer\" data-hook=\"linkViewer\">\u2018Privacy Policy\u2019<\/a> and you can also delete the account at any time and we will delete the data as required by law.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1429\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1429\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I return or exchange an order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1429\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1429\"><p id=\"viewer-c961e369886\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">In Mar de Madera this option is not available unless it is due to a manufacturing defect, which must be notified within 24 hours after receipt of the order to info@mardemadera.es.<\/span><\/p>\n<p id=\"viewer-5swd9369887\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">We recommend that you make sure of the product and the customization before purchasing it, since we cannot make any kind of refunds since it is customized.<\/span><\/p>\n<p id=\"viewer-z1wxo369888\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">But this way you make what you buy special for YOU.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-14210\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-14210\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do you sell products without customization?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-14210\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-14210\"><p id=\"viewer-m4vk1369899\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">In Mar de Madera we want all products to be unique and that is why we customize each and every one of the things and also each novelty we add is designed to be customized. That is why our idea is that they should all be like this.<\/span><\/p>\n<p id=\"viewer-9vzs5369900\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">If by any chance you want a product without personalization, choose a font and write in the text box \u2018Without personalization\u2019 and it will be sent to you without any engraving but\u2026<\/span><\/p>\n<p id=\"viewer-w0ip4369901\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">Something that is part of IT will always be better.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-14211\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-14211\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I made a mistake in the text of my order, can I change it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-14211\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-14211\"><p id=\"viewer-x113x369912\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">The equipment has a computerized order management system that automatically orders orders one at a time. That is why we cannot guarantee that it can be changed.<\/span><\/p>\n<p id=\"viewer-97s91369913\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">We recommend that you look carefully before processing the shipment all the information but if there is still an error, send an email with the order number in the subject line to info@mardemadera.es and the correct text and if it has not already gone through production it will be changed.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-14212\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-14212\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What shipping methods are available?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-14212\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-14212\"><p id=\"viewer-h0nds369938\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">We have two shipping options:<\/span><\/p>\n<ul>\n<li id=\"viewer-0zdqr369939\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\"><strong>Standard shipping<\/strong> is more economical and has an estimated delivery time of<strong> 48 to 72 hours<\/strong> from the time we deliver the order to the carrier. (Estimated total lead time 6 to 9 working days)<\/span><\/li>\n<li id=\"viewer-u5sp1369941\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\"><strong>Urgent shipment<\/strong> that has an estimated delivery time between <strong>24 and 48 hours<\/strong> from the time we deliver the order to the transport company but <strong>also has priority to enter into production<\/strong> of customization and therefore has a tighter delivery time. (Estimated total lead time 2 to 4 working days)<\/span><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-14213\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-14213\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I need a special order, can you make it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-14213\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-14213\"><p>Of course! We have our own machinery for engraving. That is why if you need something very specific or in large quantities, please contact us by email at info@mardemadera.es with your request and we will respond as soon as possible with the budget and manufacturing deadlines.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-14214\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-14214\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I need an order very urgently, is it possible?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-14214\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-14214\"><p id=\"viewer-xure0369968\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">For orders in a hurry you should select the \u2018Urgent Transport\u2019 shipping method, which is faster both in terms of delivery time and also prioritizes the order in production. This results in a much faster turnaround time of 2 to 4 working days.<\/span><\/p>\n<p id=\"viewer-ix9ac369969\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">We always try to get orders out as quickly as possible, but since it is customized, we cannot always achieve this.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-14215\" class=\"elementor-tab-title\" data-tab=\"15\" role=\"button\" aria-controls=\"elementor-tab-content-14215\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">There has been a stock error and I have been informed that I will not receive my order, what do I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-14215\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"15\" role=\"region\" aria-labelledby=\"elementor-tab-title-14215\"><p id=\"viewer-xe753370015\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">We have put all our means and effort so that this does not happen, and it is not something that happens regularly, but there is a possibility that for some reason you have been able to confirm an order and we do not have the stock available.<\/span><\/p>\n<p id=\"viewer-bfa3z370016\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">If so, we will contact you immediately and give you different options:<\/span><\/p>\n<ul>\n<li id=\"viewer-5ajaf370017\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">Exchange for another product that we have available<\/span><\/li>\n<li id=\"viewer-inuwv370018\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">Notify you of the actual delivery time for the product you have requested.<\/span><\/li>\n<li id=\"viewer-zqrck370019\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">Refund you the full amount of the order to the method you have made as soon as possible.<\/span><\/li>\n<\/ul>\n<p id=\"viewer-2lyf4370021\" class=\"xVISr Y9Dpf OZy-3 lnyWN public-DraftStyleDefault-block-depth0 fixed-tab-size public-DraftStyleDefault-text-ltr\"><span class=\"B2EFF public-DraftStyleDefault-ltr\">We are still working hard to make sure this does not happen and hopefully, it will not happen. \ud83d\ude42<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Why buy at Mar de Madera? Mar de Madera wants to change the way of giving gifts, personalizing&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-7175","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions - Mar de Madera<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mardemadera.com\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - Mar de Madera\" \/>\n<meta property=\"og:description\" content=\"Why buy at Mar de Madera? 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